92pk FAQ — Frequently Asked Questions for Pakistani Players

No. 92pk operates a strict one-account-per-person policy. Each individual may hold exactly one account, verified against their CNIC and mobile number. If multiple accounts are detected, all accounts will be suspended and any winnings may be voided. If you have forgotten your login details, use the Forgot password link or contact support.

You must be at least 18 years old to register and play on 92pk. Age is verified at registration and again during the KYC (identity verification) process before your first withdrawal. Any account found to belong to a person under 18 will be closed immediately and any winnings will be forfeited.

First, check that you are using the correct email address and that your password is being entered with the correct capitalisation — passwords on 92pk are case-sensitive. If that does not work, use the "Forgot password?" link on the Login page to receive a reset link. If your account shows as locked or suspended, contact support at support@92pk.biz with your registered mobile number and our team will investigate within 2 hours.

KYC verification is required before your first withdrawal. Log in, go to Account Settings, and click the "Verify Identity" tab. Upload a clear photo of the front and back of your CNIC. In some cases a selfie or proof of payment method (screenshot of your Easypaisa or JazzCash wallet showing your name) may also be required. KYC is usually approved within 24 hours. Your information is kept private and used only for identity verification purposes as described in our Privacy Policy.

Password changes can be made in Account Settings → Security. You will need to confirm your current password before setting a new one. To change your registered email address, contact support@92pk.biz from your current registered address — for security reasons this change requires manual verification by the support team.

92pk supports all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfer (all major Pakistani banks), and Visa/Mastercard debit or credit cards. All transactions are processed in Pakistani Rupees (PKR) with no currency conversion required.

The minimum deposit on 92pk is Rs 200 for Easypaisa, JazzCash, NayaPay, and SadaPay. For bank IBFT transfers the minimum is Rs 500 due to bank processing requirements. There is no maximum deposit limit set by 92pk, though your bank or mobile wallet may have its own daily transaction limits.

Easypaisa, JazzCash, NayaPay, and SadaPay deposits are typically credited to your 92pk account within 30 to 90 seconds. Bank IBFT transfers can take up to 2 hours depending on your bank. Card deposits are usually instant. If your deposit has not appeared after 2 hours, contact support at support@92pk.biz with your transaction reference number and we will investigate immediately.

92pk does not charge any fees on deposits. However, your mobile wallet or bank may apply their own transaction charges depending on the transfer type. Check your Easypaisa or JazzCash app's fee schedule if you are unsure. The amount that arrives in your 92pk PKR wallet is exactly what was credited after any wallet-side deductions.

This occasionally happens due to a temporary connectivity issue between the payment gateway and 92pk. First, wait 10 minutes and refresh your account. If the balance still has not updated, take a screenshot of your Easypaisa or JazzCash transaction confirmation (showing the amount, date, time, and reference number) and send it to support@92pk.biz. Our team will manually credit your account once the transaction is confirmed, usually within 30 minutes of your email.

Log in to your 92pk account, go to the Cashier section, and select "Withdraw". Choose your preferred withdrawal method (Easypaisa, JazzCash, NayaPay, SadaPay, or bank IBFT), enter the amount in PKR, and confirm. Make sure your KYC verification is complete before submitting your first withdrawal — unverified accounts cannot process withdrawals.

Easypaisa and JazzCash withdrawals are typically processed within 15 to 30 minutes of approval. NayaPay and SadaPay withdrawals take up to 1 hour. Bank IBFT transfers can take 2 to 4 business hours depending on your bank. Withdrawals submitted after banking hours may be processed the following business day for IBFT. The 92pk withdrawal queue is reviewed continuously, including weekends.

The minimum withdrawal amount is Rs 500 for all payment methods. There is no specific maximum withdrawal limit set by 92pk, but large withdrawals (above Rs 50,000) may require additional identity verification as a standard anti-fraud measure. This process is usually completed within 24 hours.

A delayed withdrawal is usually caused by one of three things: pending KYC verification, unmet bonus wagering requirements, or a routine additional verification check for larger amounts. Log in and check your account's KYC status and your active bonus status. If neither applies, contact support at support@92pk.biz with your withdrawal reference number and our team will investigate and resolve it within 2 hours.

New players who register on 92pk and complete their first qualifying deposit are eligible for the welcome bonus of up to Rs 10,000 in bonus funds. The bonus is credited automatically after your first deposit clears. Full terms including the wagering requirement, minimum deposit, and eligible games are listed on the Promotions page — read them before opting in.

A wagering requirement means you must wager the bonus amount a certain number of times before it can be withdrawn as real money. For example, a 10x wagering requirement on a Rs 1,000 bonus means you need to wager Rs 10,000 total on eligible games before the bonus converts to withdrawable cash. Your wagering progress is shown in the Promotions tab of your account dashboard. Check each offer's specific terms on the Promotions page.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the wagering requirement is fully met. You can, however, withdraw any real-money funds that remain separate from your bonus balance. If you would prefer not to be bound by wagering requirements, you can decline or forfeit active bonuses in your account settings — forfeiting a bonus removes it along with any associated wagering progress.

Reload bonuses, cashback offers, free bets, and other regular 92pk promotions are listed on the Promotions page. Most offers require you to opt in from the Promotions tab in your account before making the qualifying deposit. If you opted in to marketing notifications during registration, you will also receive SMS and email alerts when new offers are live.

92pk has a full games library including: the Aviator crash game, Roulette (European and live dealer variants), Baccarat with live dealers, Ludo multiplayer, Sports Betting including cricket and football, Andar Bahar, Teen Patti, and over 1,500 slot titles. All games run on mobile and desktop browsers — no app download required.

Aviator is a crash-style game where a plane takes off and a multiplier increases from 1x upwards. You place a bet before the round starts and cash out at any point while the plane is flying. The multiplier at the moment you cash out is applied to your stake. The plane can crash at any point — if it crashes before you cash out, you lose your bet. You can set an auto cash-out multiplier so the game cashes out automatically when your target is reached. Full details are on the Aviator Game page.

Yes. All casino games on 92pk use certified Random Number Generator (RNG) software from licensed game providers. Live casino games (baccarat, roulette, Andar Bahar) are streamed in real time with professional dealers and are not pre-recorded or manipulated. RTP (Return to Player) percentages for each game are available in the individual game information panels within the platform.

Yes — 92pk is fully optimised for mobile browsers on both Android and iOS. You do not need to download a separate app; the website runs directly in Chrome, Safari, or any browser on your phone. All games including Aviator, live casino, and PSL betting work on mobile data connections (3G and above) as well as WiFi. The interface adjusts automatically for smaller screens.

Yes — PSL (Pakistan Super League) is one of the most popular betting markets on 92pk. You can bet pre-match and in-play (live) on PSL fixtures including match winner, top batsman, total runs per over, next wicket, man of the match, and many other markets. Live scores are displayed in real time alongside the betting interface on the Live Cricket Score page.

In addition to cricket, 92pk offers betting on football (including international fixtures and major European leagues), kabaddi, field hockey, tennis, and basketball. Cricket and football are the most actively traded markets with the widest range of in-play options. Visit the Sports Betting page for a full list of currently available markets.

If a match is officially abandoned before the minimum number of overs required for a result has been bowled, all bets on that fixture are voided and stakes returned to your 92pk PKR balance within 24 hours. For rain-reduced matches where a Duckworth-Lewis result is declared, settled bets stand on the official match result. Specific rules for each market type are listed in the Sports Betting Rules section of the platform.

Live scores for all active cricket matches are displayed on the Live Cricket Score page. You do not need to be logged in to view scores, but you do need an account to place bets on live matches. Scores update ball by ball and the betting interface is displayed on the same page as the scorecard so you can track the game and place in-play bets simultaneously.

92pk never asks for your Easypaisa or JazzCash PIN. Payments are processed through a secure, encrypted payment gateway — 92pk only receives confirmation that a transaction was completed, not your wallet credentials. All data transmitted between your browser and 92pk is protected by SSL/TLS encryption. If you ever receive a message asking for your wallet PIN claiming to be from 92pk, treat it as a phishing attempt and report it to support@92pk.biz.

92pk collects personal data for account management, payment processing, KYC verification, and — if you opted in — marketing communications. Your data is never sold to third parties. Full details of what data is collected, how it is used, and your rights under Pakistan's data protection framework are in the Privacy Policy. You can request a copy of your data or request deletion by emailing support@92pk.biz.

Change your password immediately using the password reset link on the Login page, then contact support@92pk.biz with "Account Security Issue" as the subject. Provide your registered mobile number and a description of the suspicious activity (unusual logins, unauthorised bets or withdrawals). Our security team will review your account login history and freeze any unauthorised transactions within 2 hours.

92pk offers a full suite of free responsible gaming tools available to all registered players: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check notifications, cooling-off periods (24 hours to 30 days), and self-exclusion (6 months, 1 year, 3 years, or permanent). All tools are in Account Settings → Responsible Gaming and take effect immediately. Full details are on the Responsible Gaming page.

No. Self-exclusions on 92pk are irreversible for the duration of the exclusion period. This is deliberate — the tool is designed to hold even when you feel the urge to return. Cooling-off periods work the same way. Once applied, neither can be reversed by contacting support. For permanent self-exclusions, there is no reinstatement option. For time-limited exclusions (6 months, 1 year, 3 years), a reinstatement request can be submitted after the period has fully elapsed.

Log in, go to Account Settings, and open the "Responsible Gaming" tab. Select "Deposit Limits", choose daily, weekly, or monthly, enter your limit in PKR, and confirm. The limit takes effect immediately. If you want to lower your limit, the new lower limit also takes effect immediately. If you want to increase a limit, a 24-hour cooling-off period applies before the higher limit is activated — this delay is built in by design.

If you have concerns about your gambling — or about someone else's — 92pk's support team is available 24/7 at support@92pk.biz and via live chat. Support staff are trained in responsible gaming and can respond in both Urdu and English. You can request any account restriction or self-exclusion by contacting support directly, even if you cannot log in. Everything discussed is completely private. We encourage you to also speak to someone you trust at home.